- How Do I order From Your Website?
It's really easy. Once you've found a product that you like, just click the 'View Details' button underneath the bouquet to be taken to our easy checkout. Simply select the del;ivery location from th right hand side of the page and sdlect the type of delivery you need. Then proceed to the checkout.
During checkout, you'll be asked to provide the name and address of the person to whom you're sending the gift, your own invoicing address and your credit card details. You will also be asked to compose a card message if required.
Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted securely, and never shared with anyone else.
- Can you send flowers overseas?
Even though we don't personally fulfill orders overseas , we work with some of the best florists around the world to deliver beautiful, fresh and quality flowers. Simply choose the destination country to see out extensive range.
- Do your flowers come in a vase?
Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
- Can I send my order anonymously?
We are happy to not reveal your identity. All information provided by the sender is kept anonymous. All the recipient will see will be the card message (if you choose to include one).
- How much are your delivery charges?
We have charges for Same Day & next Day delivery clearly marked on our web site.
We offer a Postal delivery service for non perishable orders such as balloonand candy.
An Express delivery service where your order will arrive within an hour of ordering is available weekday between 10.00 a.m. and 6.00 p.m.
- Can I order a vase to go with the flowers?
With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
- I like one of your products, but can you change it slightly for me?
Yes, of course we can. Just click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form, and we'll be happy to help make any order perfect just for you.
- Can I include a gift message with my order?
Yes, of course! The gift message will be printed on a gift card and included with your order. The gift message itself can be up to 200 characters long.
- How are the flowers packaged?
Our flowers are aqua packed and come in a container with water. Our balloons are delivered in boxes as are some our our postal flowers in special flower boxes.
- Can you deliver at a specific time?
We are unable to accommodate specific requests for delivery other than within afternoon or evening delivery times.
This is because our drivers need to consider the optimal route for all the deliveries they are making.
- Do you deliver gifts to business addresses or hospitals?
Yes we deliver directly to the room,but be aware that some hospitals refuse to accept deliveries of fresh flowers.
We therefore recommend that you look at an alternate gift to send in tha event. For business addresses, please ensure that you provide the closing time of the business to make sure that your order is delivered during office hours. This is very important as our standard deliveries are made between 9.00 a.m. and 5.30 p.m.
- Do you deliver on a Sunday?
I am afraid not our Sundays are for recharging our batteries however we do provide a Sunday delivery service for busy periods such as Valentines Day and Mothers Day.
- I have not received an order confirmation, what should I do?
Our system automatically sends an order confirmation email once we receive your order. Occasionaly customers do not receive these emails. If you don't get ane mail with 20 mins please double-check that we've received your order, please email us quoting your name and the recipient's name and delivery date.
- How can I get my hands on an invoice?
The easiest way to get an invoice is to click on the Invoice Icon on the Payment Confirmation page. Alternatively you can login to 'My Account' and view your Order History. An invoice can then be downloaded and printed.
- I have received some flowers, but I don`t know who they are from. Can I find out ?
I am afraid that we are not able to disclose the details of the person sending the flowers unless they allow us to.
- I am having a problem ordering online, what can I do?
Simply send us an email or call us on +353 1 8457035 and we'll do all we can to help you place your order.
- I have tried to submit payment, but something has gone wrong, what can I do?
Simply email us at firstname.lastname@example.org or telephone us and one of our staff will help you complete your order.
- Why has my payment failed?
There are a number of reasons why your payment could have failed. The most common reasons are that the bank has declined the card, the security code is incorrect, or the card limit has been exceeded. Sometimes, a credit/debit card may work on some e-commerce websites, but not on others. This is outside our control. If you have any problems please contact us.
- What is the quickest way of contacting you if I`m having trouble paying for my order?
If your payment has failed, it is very important that you try to contact us as soon as possible as, without payment, we are not able to deliver your order. During our office hours, the best ways to contact us is to call us on +353 1 8457035 or email us email@example.com
If outside Irish office hours, please fill in the Contact Us form or email us at firstname.lastname@example.org and we will do our best to contact you back as quickly as possible.
- The recipient has told me that they have not received the order, what should I do?
Please fill in the Contact us form or call us on +353 1 8457035 and one of our staff will help you resolve the problem.
- The recipient has told me that the flowers weren`t what I ordered, what can I do?
Sometimes our florists need to make last-minute changes to the flowers that they use to make up the arrangements.
Although this is regrettable, it is normal practice due to the possibility of damaged or poor quality flowers being received from the growers, as stated in our terms and conditions. Where it is necessary to substitute flowers, we will do our best to inform you before the flowers are dispatched. However, in some cases this is not possible.
Our florists will always try to use flowers that are of a similar style and colour and of equal or greater value to your original order.